Returns & Warranties
We want you to love your BHODE pieces. If something is not right with your order, our team is here to help.
For return requests, product issues, or warranty questions, please reach out through our contact form with your order number and details about the item.
FAQ
What is your return window?
Returns are accepted within 30 days of delivery for eligible items in original, unused condition.
How do I start a return?
Contact us through the contact form with your order number, the item you would like to return, and the reason for the request. Our team will guide you through the next steps.
What condition does the item need to be in?
Items should be returned in their original packaging where possible, without signs of use, damage, or assembly beyond what is needed to inspect the product.
Who covers return shipping?
Return shipping costs depend on the reason for the return. Our team will confirm any applicable charges before your return is processed.
What does the warranty cover?
Our warranty covers manufacturing defects under normal residential use. It does not cover normal wear and tear, misuse, or damage caused after delivery.
How do I make a warranty claim?
Submit a warranty request through our contact form with photos of the issue, your order number, and a brief description. We will review your claim and respond with the appropriate resolution.